At Key to Beauty, your satisfaction is important to us. If you’re not fully happy with your purchase, we’re here to help.

Returns

You may be able to return eligible products within 30 days of receiving your order.

To qualify for a return, products should generally:

• Be unused and in their original condition
• Be returned with original packaging where applicable
• Include all accessories, parts, manuals, or other items supplied with the product
• Not show signs of unnecessary use, damage, alteration, or wear
• Be accompanied by your order number or other proof of purchase

Some products may have different return conditions due to their nature.

Refunds

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Note: Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

Non-Returnable Items

Certain products may be excluded from voluntary returns where permitted by applicable law.

These may include:

• Products that cannot be returned for hygiene or health-protection reasons once opened or unsealed
• Products that have been used, damaged, modified, or altered after delivery
• Other products specifically identified as non-returnable before purchase

These exclusions do not affect any mandatory consumer rights you may have under applicable law.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We’ll make it right with a replacement or full refund.

Need Help?

Email us at contact@keytobeauty.com with your order number and any relevant photos.
We’re here to make the process smooth and fair.